Required Roles: Any User
Required Permissions: Any Safari User
Introduction
If you are using Safari on macOS, you may need to enable pop-ups for Kivo to ensure Microsoft 365 and DocuSign integrations function properly.
Safari blocks pop-ups by default. However, Kivo relies on secure pop-up windows to open Microsoft Office documents in Office 365 and to authenticate DocuSign sessions. If pop-ups are blocked, document editing or signature workflows may fail to launch correctly.
This article explains how to enable pop-ups for Kivo in Safari.
Why Pop-Ups Are Required
Kivo uses secure pop-up windows to:
Open Microsoft Office documents in Office 365 for online editing
Authenticate Microsoft 365 sessions
Launch DocuSign signature windows
Complete secure identity verification between systems
If pop-ups are blocked, you may experience:
Documents not opening in Office 365
Blank screens during editing
DocuSign not launching
Authentication errors
Enabling pop-ups allows Safari to open the secure Microsoft or DocuSign window required to complete the action.
How to Enable Pop-Ups in Safari
Step 1 – Log In to Kivo
Log in to app.kivo.io
Step – Open Safari Settings
Click Safari in the top menu bar.
Select Settings (or Preferences, depending on your macOS version).
Step 2 – Open the Websites Tab
In the Safari Settings window, select the Websites tab.
Step 3 – Enable Pop-Ups for Kivo
In the left-hand column, select Pop-up Windows.
Locate the Kivo application in the list of currently open websites.
Change the setting to Allow.
This permits Kivo to open the secure windows required for Microsoft and DocuSign integrations.
Important Notes
If you use multiple Kivo environments (Production, Sandbox, Demo), you must enable pop-ups for each environment separately.
You only need to allow pop-ups for Kivo — not for all websites.
Enabling pop-ups does not reduce system security when applied to trusted domains like Kivo.
Troubleshooting
If documents or DocuSign windows still do not open after enabling pop-ups:
Fully close and restart Safari
Confirm you enabled pop-ups for the correct Kivo URL
Clear your browser cache if authentication issues persist
Contact [email protected] for assistance