General Overview/Kivo Basics>FAQs
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Clearing browser cache and cookies may resolve issues with account synch between Kivo and MS365. Contact [email protected] for further resolution.
Step 1. Navigate and click on the ellipsis (3 dots) at the top right corner of your browser window. Depending on your browser, this icon may be horizontal or vertical.
Step 2. Select the settings option with the gear icon next to it at the bottom of the menu.
Step 3. In the "Search Settings" bar type in Cache and select the "Clear browsing data" option
.
Chrome:
Edge:
Step 4. Select which data to remove. Clearing cache and cookies can be done from this page. However, clearing cache is sufficient.
To resolve any issues it is recommended to select All time from the drop-down menus.
Chrome:
Edge: Select "Choose what to clear" to access the Delete browsing data menu.
Step 5. After clearing, restart the browser, and the issue should be resolved. If issue persists, contact [email protected].