Required Roles: Edit
Required Permissions: Upload or edit access within the target cabinet or folder
Index
Overview
Kivo supports a wide range of file types across Quality, Regulatory, Clinical, and Corporate workspaces. This flexibility ensures teams can upload, manage, review, and archive the documents needed for compliance, collaboration, and operational workflows.
While many file types can be uploaded, only certain formats support real-time collaboration, previews, or advanced features such as rendering or workflow review. This article outlines the file formats accepted in Kivo and notes where limitations or special considerations apply.
Supported File Formats
Kivo accepts the following file formats for upload:
Document Formats
PDF (.pdf)
Microsoft Word (including .docx, .doc, .docm, .dotx, .dotm)
Microsoft Excel (including .xls, .xlsx, .xlsm, .xltx, .xltm, .xlsb, .xlam, .xll)
Microsoft PowerPoint (including .ppt, .pptx, .pptm, .potx, .potm, .ppam, .ppsx, .ppsm)
Microsoft Project (including .mmp, .mpt, .mpx)
Visio (including .vdx, .vsd)
Rich Text Format (.rtf)
Text files (.txt)
XML (.xml)
Zip archives (.zip)
SAS Transport files (.xpt)
Email & Communication Files
Outlook messages (.msg)
Image Formats
JPEG (.jpg)
Video & Audio Formats
Windows Media Video (.wmv)
MPEG-4 Video (.mp4)
MP3 Audio (.mp3)
WebM (.webm)
OGG (.ogg)
File Types Supported for Collaboration
Kivo allows users to collaborate directly within certain Microsoft Office file types. Collaboration features include editing, commenting, versioning, and workflow participation.
The following formats support collaboration within Kivo:
.docx
.xlsx
.pptx
Older Office formats such as .doc or .ppt can be uploaded but must be converted to their modern equivalents to enable collaboration.
File Types Without Preview
These file types can be uploaded to Kivo but do not have a built-in viewer. Users must download these files to view or interact with them.
Visio files (.vdx, .vsd)
Microsoft Project files (.mmp, .mpt, .mpx)
.zip archives
MP3 audio files (.mp3)
For content that requires viewing directly in the platform—such as review steps, approvals, or training—use supported formats such as PDF or modern Office formats (.docx, .xlsx, .pptx).
Best Practices When Uploading Files
Use modern Office formats (.docx, .xlsx, .pptx) to ensure compatibility with collaboration, preview tools, and workflows.
Convert legacy files (.doc, .ppt, .xls) before uploading to avoid conversion issues or limited functionality.
Avoid uploading password-protected or encrypted files, which may prevent preview, versioning, or workflow participation.
Compress large groups of documents using .zip when migrating legacy repositories, understanding that these cannot be previewed.
Use PDF for finalized, read-only, or externally sourced documents to ensure stable rendering and consistent viewing.
Confirm metadata and naming conventions before upload to streamline search and ensure consistency across cabinets and folders.
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